Refund Policy

Innerkore Technologies Private Limited

Last updated: December 27, 2025

This Refund Policy outlines the terms and conditions under which Innerkore Technologies Private Limited ("we," "us," or "our") will process refund requests for our AI-powered landing page generation service ("Service"). By using our Service, you agree to be bound by this Refund Policy.

Free Evaluation Period

We provide one free project to allow you to fully evaluate our platform before committing to a paid plan. This complimentary project enables you to explore all features and determine if our Service meets your specific requirements without any financial commitment. We strongly recommend utilizing this free project to assess the Service's suitability for your needs.

General Refund Policy

All payments for our Service are final and non-refundable, except as expressly provided in this Refund Policy. Due to the digital nature of our Service and the immediate access granted upon payment, refunds are generally not available once a subscription has been activated or a one-time purchase has been processed. This policy reflects industry standards for SaaS (Software as a Service) providers and the inherent value delivered through our AI-powered platform.

Refund Eligibility

Refunds may be considered on a case-by-case basis in the following limited circumstances:

  • Critical technical failures that prevent substantial use of the Service for more than 72 consecutive hours
  • Material misrepresentation of Service capabilities in our official marketing materials
  • Custom domain configuration issues that cannot be resolved by our technical support team within 48 hours
  • Billing errors or unauthorized charges processed through our payment systems
  • Service outages lasting more than 99.9% downtime in a billing month (excluding scheduled maintenance)

All refund requests must be submitted in writing within thirty (30) days of the original purchase date or subscription activation. Refund requests must include detailed documentation supporting the claim, including error logs, screenshots, and correspondence with our support team.

Refund Process

If your refund request meets the eligibility criteria outlined above, we will process the refund within thirty (30) business days of approval. Refunds will be issued to the original payment method used for the purchase. In the case of subscription services, refunds will be prorated based on the unused portion of the billing period.

Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation, you will retain access to the Service until the end of your current billing period. No refunds will be provided for the remaining days in your billing cycle. Canceled subscriptions will not be automatically renewed, and you will not be charged for subsequent billing periods.

Chargebacks

If you initiate a chargeback through your payment provider without first attempting to resolve the issue with our support team, we reserve the right to suspend or terminate your account. Chargebacks may result in additional fees and could affect your ability to use our Service in the future.

Contact Information

For refund requests or questions regarding this Refund Policy, please contact our support team at [email protected] or through the contact form on our website. We aim to respond to all inquiries within 24 hours during business days.

Policy Updates

This Refund Policy may be updated periodically to reflect changes in our services or legal requirements. We will notify users of any material changes via email or through our website. Continued use of our Service after such changes constitutes acceptance of the updated Refund Policy.

This Refund Policy is governed by the laws of India and subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.